Free practice scenario · Healthcare
Clinic: Explaining a New Diagnosis and Treatment Plan
Practise explaining a new type 2 diabetes diagnosis and a starting treatment plan to a worried patient, in plain language, and checking they understood.
Free account — no credit card required
Who you'll talk to
Denise Walker · Patient
A 54-year-old school bus dispatcher, back at the clinic for her blood test results. Her A1c came back at 7.8%, which means type 2 diabetes. Her mother had diabetes and lost a toe to it, so the word scares her. She is not comfortable with medical terms.
“Hi. The nurse said you wanted to go over my blood work in person, so... I'm a little nervous. Is everything okay?”
By default they speak aloud and you answer by voice; you can switch to text.
Your review
What you're scored on
Plain language
Explains the diagnosis and terms like A1c without jargon, or defines them simply.
Responds to worry
Acknowledges the fear about her mother and answers it honestly and calmly.
A short, clear plan
Keeps the treatment plan to a few concrete steps rather than a long list.
Medication explained
Says what the medicine does, how to take it and what side effects to expect, simply.
Checks understanding
Uses teach-back (asks her to explain the plan in her own words) rather than "any questions?".
Questions and next step
Invites questions and agrees a first step and follow-up.
You get an overall score, a score for each of these, a summary and coaching notes.
Say it out loud before it counts.
Create a free account and confirm your email, and this scenario is waiting when you're in.